I’d focus on creating open, casual conversations to make customers feel comfortable sharing honest feedback. I’d ask simple, specific questions like ‘What stands out to you about the taste?’ or ‘How does this compare to what you usually enjoy?’ while they sample. I’d also pay close attention to non-verbal cues, like their expressions and body language, to gather insights beyond words. To capture everything, I’d jot down key takeaways after each interaction and later organize feedback into trends to share with the team. If possible, I’d also suggest using quick, fun surveys at events for an easy way to gather more structured input!

I’m drawn to Ghia because it’s all about bringing people together in a thoughtful, vibrant way. The brand’s culture of connection, creativity, and celebrating moments without alcohol really speaks to me. It’s refreshing to see a product that encourages inclusivity and intentional enjoyment, and I’d love to be part of sharing that energy with others.

https://www.tiktok.com/@liyahthelashtech