At Mind The Gap Coffee, I once worked with a regular customer who became upset due to a long wait time during a particularly busy morning rush. They were visibly frustrated and felt their concerns weren't being acknowledged. I approached them calmly, actively listened without interrupting, and apologized sincerely for the inconvenience. Rather than just offering a quick fix, I explained what caused the delay and assured them we were working on better systems to handle peak times. I offered a complimentary drink and invited them to share any additional feedback. After that conversation, they not only returned regularly but even thanked me later for how I handled the situation professionally and respectfully. It was a great reminder that empathy and transparency can turn a negative experience into a positive one.

When managing multiple clients or projects, I prioritize tasks by assessing urgency, importance, and deadlines. I communicate proactively with clients to clarify expectations and timelines, then build a daily plan that aligns with overall goals. I also leave room for flexibility in case urgent issues arise, and I use tools like shared calendars, task managers, or project boards to stay organized and transparent. This approach allows me to deliver consistent, high-quality support without missing critical deadlines.

Bellesa Boutique is doing social media visuals really well. They have a clearly defined aesthetic regardless of type of post and everything is very sleek and sexy. As a personal wellness brand, they need to advertise their product without upsetting community guidelines/the algorithm, so the professional girl aesthetic works.