no

At a previous retail job, we were struggling to sell a new skincare product that customers overlooked due to its premium pricing. I took the initiative to learn the product inside out—its ingredients, benefits, and what made it stand out from competitors.Rather than just placing it on the shelf, I created a small “demo zone” with clear signage and sample testers. When engaging with customers, I tied the product into their needs by asking questions about their skincare goals and explaining how this product could specifically help them.By combining personalized recommendations with product knowledge and inviting them to try it out, sales increased by over 40% in two weeks. This showed me the power of intentional promotion paired with real connection.

I believe the key to engaging customers is creating a warm, welcoming atmosphere from the moment they walk in. I’d greet them genuinely, read their body language to understand if they want assistance or space, and tailor my approach based on their needs.Rather than going straight into a sales pitch, I’d start a natural conversation—asking open-ended questions like “What brings you in today?” or “Are you shopping for something special?” I’d stay attentive, listen actively, and offer helpful suggestions based on their preferences. My goal is always to make customers feel seen, respected, and supported—so they leave with more than a product: they leave with a positive experience they want to come back to.