During my time as a TRiO work-study student at Harry S Truman College, I coordinated efforts to improve low student attendance at events. I set a goal to increase participation by 50% and started by gathering student feedback on event preferences and scheduling. I helped launch and manage social media outreach, aligned event timing with student schedules, and collaborated with staff and other student workers to plan more engaging events. I also ensured consistent communication and promotion. As a result, we achieved over a 50% increase in participation and saw stronger student engagement overall. This experience strengthened my ability to coordinate projects, work with cross-functional teams, and adapt quickly based on user feedback.

Yes, I had previous experience with account management increasing student engagement, I took initiative by researching student preferences, launching and managing social media outreach, host at least 2 events monthly, and coordinating event schedules aligned with student availability.