She/Her
Kenechukwu
Customer success professional with 7+ years' experience, proven to improve retention, service, and KPIs. Also, Experienced in supporting global customers across multiple channels and time zones.
Customer success professional with 7+ years' experience, proven to improve retention, service, and KPIs. Also, Experienced in supporting global customers across multiple channels and time zones.
Endorsements
Recently Active
21+
Campus professional
About Me
Covenant University
Class of 2016
Graduated
Lagos, Nigeria
Skills
Customer Care Strategy & Service Recovery Management
Complaint Reduction & Escalation Handling
Contact Centre & Digital Support Oversight
Interests
customer retention
Customer satisfaction
User Experience